SHIPPING & RETURNS
SHIPPING
Deliveries are made from Burgundy, France.
I currently can only ship to a selection of countries. If your destination is not listed, please contact me so we can look for the best tailored shipping options.
For selected countries, you can choose to subscribe to an insurance against loss or damages during transport.
I cannot be held responsible for delays, losses or any other issues happening with the shipping process but please do contact me at info@charlottecapellestudio.com if you encounter a problem with the shipping process.
All the pieces are handcrafted and made to order. For that reason, I usually need a 1 to 3 weeks time window to make and ship your pieces.
Delivery time & costs:
Free shipping for order above 400€.
FRANCE
Standard Colissimo with Signature 3-5 working days: 8,50€
Standard Colissimo with Signature, including Insurance 3-5 working days: 15€
BELGIUM
Standard Delivengo with Signature 5 working days: 9,50€
Chronopost with Signature, including Insurance 2 working days: 15€
EUROPE (most countries)
Standard Delivengo with Signature 5 working days: 9,50€
Chronopost with Signature, including Insurance 2 working days: 15€
RETURNS & EXCHANGES
Every jewel being made to order (except for ready-to-ship pieces), I cannot offer a systematic return policy. But I do hear you, so do not hesitate to contact me if you wish to exchange or return your piece - we'll find a solution together!